英文回答:
During the initial quarter of my tenure as the front desk manager of the hotel, my primary focus was on enhancing guest satisfaction and optimizing the procedures associated with check-in and check-out. I initiated the implementation of novel training programs for the front desk personnel, aimed at refining theirmunication prowess and problem-solving capabilities, which consequently resulted in a discernible upsurge in positive guest appraisals. Additionally, I spearheaded the introduction of an innovative online check-in system, effectively curtailing wait times and augmenting overall operational efficiency. Furthermore, I fostered a collaborative partnership with the housekeeping department to ensure timely room readiness for check-in purposes, subsequently yielding a reduction in guest grievances pertaining to room availability.
在我担任酒店前台经理的第一个季度,我的主要重点是提高客人的满意度,优化与报到和离职有关的程序。 我开始为前台人员执行新颖的培训方案,目的是提高他们的免疫能力和解决问题的能力,从而导致宾客正面评价明显激增。 我率先采用了创新的上线报到系统,有效地缩
短了等候时间,提高了总体业务效率。 我还与家政部门建立了合作伙伴关系,以确保及时做好入住房间的准备,从而减少客人对房间供应的不满。
酒店前台工作总结So, for the next few months, I want to make sure our guests have the best experience possible. I'm planning to set up a program that helps us recognize our regular guests and make their stay more personalized. We'll train our front desk staff to spot our repeat visitors and make them feel special. Also, I'm going to review our reservation system to see if we can make any improvements, especially for busy times. And I'll be teaming up with the sales and marketing crew toe up with some great deals and packages to attract more people to stay with us. Exciting times ahead!
在未来几个月里,我想确保我们的客人有尽可能好的经验。 我打算建立一个程序 帮助我们认识我们的常客 并使他们的逗留更加个性化。 我们将训练我们的前台工作人员 发现我们的重复访问 让他们觉得特别。 我还要审查我们的预订系统,看看我们是否可以做任何改进,特别是在繁忙时期。 我会与销售和营销团队合作 进行一些伟大的交易和包裹 吸引更多的人和我们在一起。 令人兴奋的时代!
I am confident that through a steadfast focus on guest satisfaction and operational efficiency, we will continue to enhance the reputation and financial performance of our hotel. Embracing the challenges and opportunities of the uing quarter, I am dedicated to leading the front desk team in the aplishment of our objectives, ensuring that we surpass the expectations of our guests. It is imperative that we adhere to our established policies and strategies in order to achieve our goals and maintain a high level of professionalism and service excellence.
我相信,通过坚定地注重客人满意程度和业务效率,我们将继续提高旅馆的声誉和财政业绩。 我迎接这个季度的挑战和机遇,致力于领导前台团队实现我们的目标,确保我们超越客人的期望。 我们必须坚持既定的政策和战略,以实现我们的目标,保持高度的专业精神和服务水平。
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