Global Customer Audit – 2006 DRAFT First Issue: 9/2/05  Latest Revision: Chinses version :V2.0
批准者（区域流程负责人）Approvals (Regional Process Owners)
通用北美业务GMNA
通用拉美业务GMLAAM
柯安妮Annette Clayton
韩戴乐Dale Hammer
通用欧洲业务GME
通用亚太业务GMAP
杜彼得Peter Dersley
莫宝博Bob Moran
索引INDEX
No.
1
2
3
4
5
6
8
9
10
11
12
13
14
15
16
17
17.1 17.2
主题Subject
目的Purpose
概要General
评审方法Audit Methodology
缺陷权重Discrepancy Weighting
评审抽样量与样本抽取Audit Sample Size & Selection
评审报告Audit Reporting
缺陷响应系统Discrepancy Response System
记录保存Record Retention
人员-评审员Personnel - Auditors
评审设施和设备Audit Facilities & Devices
监督评审流程Monitoring Audit Procedure
评审手册修订流程Audit Revision Process HYPERLINK \l "rasic" Rasic 评审流程描述Audit Process Descriptions
标签标准Label Standards
审车时间外观分区Appearance Zones
外饰件表面标准Exterior Surface Standards
油漆件表面标准Painted Surface Standards 塑料件表面标准Plastic Surface Standards Page #
4
4
4
6
6
6
6
7
8
8
9
13
13
15
16
18
18
25
No.
17.3
18
19
19.1
19.2
20
21
22
23
24
25
26
27
28
29
Subject
金属钣金件标准Metal Standards
防锈保护Corrosion Protection
外饰/车身配合标准Exterior Trim / Body Fit Standards 外饰标准Exterior Trim Standards
车身配合Body Fits
内饰标准Interior Trim Standards
发动机仓/底盘Underhood / Underbody
雨淋测试Water Leak T est
玻璃表面标准Glass Surface Standards
动态驾驶评审Dynamic Drive Audit
电器测试与检查Electrical Check
安全/法规要求Safety / Legal Requirements
标准化操作单-外部SOS - Outside
标准化操作单-内部SOS - Inside
标准化操作单-底盘SOS-underbody
Page #
26
29
31
32
37
39
48
51
54
56
67
69
74
75
76
1. 目的
支持通用汽车公司制造出“细分市场的最优”的高品质产品；
Support the GM Corporate goal of manufacturing “Best in Segment” quality products.
给予全球制造中心以提供统一的评审方法与标准来评价发运产品的品质；
Provide uniform audit methods and standards to assembly centers world-wide to evaluate outgoing product quality.
为全球的整车整车制造工厂提供共同的产品品质的度量额定方法。
Provide common product quality measurement ratings for each vehicle assembly center world-wide.
2. 概要GENERAL
全球顾客评审GCA是正式的评审指南和方法。它是以提供全体通用汽车员工以顾客为导向而来的一种评审要求。该评审流程还概括了共同的评审方法及要求（包括评审方法、标准、设施、设备以及人员）
以在全球的通用汽车制造工厂执行该评审流程和详细定义了全球整车
品质要求。
The Global Customer Audit “GCA” is the official audit guide. It has been developed to provide GM Corporate personnel with customer oriented audit requirements. The procedure outlines common methods (audit techniques, standards, facilities, equipment and personnel) required to perform the audit in GM assembly centers world-wide and defines the global vehicle quality requirements.
整车评审员的管理将由每个通用汽车的制造工厂的品质总监/经理全面负责。
The Plant Quality Director/Manager of each GM assembly location has the overall responsibility for administration of the GCA Audit.
该手册已经将全球顾客评审的标准详细描述，并且将作为全球顾客评审过程中使用的唯一标准。因此，任何一个不符合手册规定的标准项目就是一个缺陷。
The GCA standards are defined in this manual and are the only criteria to be used for performing the Global Customer Audit. Therefore, a discrepancy is any non-conformance to a standard published in this manual.
这一评审流程提供了一个概括的说明，包括特别的指导，图表，图形以进一步保证一致性。列如，当整车评审主管不能确认一些问题时，需要和工厂的问题专家商议决定。
This audit procedure provides a brief explanation of the methodology to be used including special instructions, charts, and graphics to further assure uniformity. In instances where the GCA supervisor is not certain of a particular defect, the subject matter expert (SME) located at the plant should be consulted.
3. 评审方法AUDIT METHODOLOGY
如下表格所示，整车评审将被分为4个主要阶段。每一辆车的评审将由此4阶段组成。评审的内容安排只包括那些不需要拆卸零部件可以检查到的项目。例如，我们不需要拆下后座椅去检查保险带的固定部分。评审的流程可以由于各个工厂的不同设施和分布情况而异，只要整车品质评审不折衷和妥协为原则。在这里推荐雨淋试验安排在动态试验之前进行。
As shown in the table below, the audit is divided into 4 main segments. Each vehicle must be audited in all four segments. Audit content is arranged to require evaluation of only those items that can be checked without disassembly of vehicle subassemblies. For example, it is not necessary to remove the rear seat to check for seat belt anchorage. The sequence of these segments can be varied base
d on facility constraints at the individual location, as long as the quality of the audit is not compromised. It is recommended that water test be performed prior to the dynamic drive.
时间的限定参考“检查时间”，当然决定于具体车型和选装内容。不包括车辆的移动和准备工作。
Time allowance refers to “checking time”only and is dependent upon model and option