平均工资指数什么是紧急召援系统?
紧急召援系统，是为有需要人士（例如长者）而设的支援服务。这些系统一般包括三部份：
∙当你在家中遇到紧急事故，需要向别人求助时，你可启动随身的紧急召援系统遥控按钮或主机上的求救按钮
∙启动主机打出的求救电话会接驳至二十四小时运作的控制中心
∙控制中心在确定求助者的身份后，便会采取行动，使求助者能迅速得到适当的援助
当你选购不同的紧急召援系统时，你应亲自了解及尝试使用，及向服务公司查询更多有关产品及服务的详情，例如查询该产品：
∙主机是否兼容本港固定电话网络（可否提供兼容网络的类别及相关资料)
∙电讯商提供接驳主机的电话服务所用的相关设备是否有后备电源支持，并符合通讯事务管理局发出相关的指引和守则
telephone是什么意思∙是否需要使用指定电讯供应商
∙是否符合电气产品（安全）规例的要求
你亦可查询该产品有没有在设计方面照顾到消费者的方便和利益，例如：
∙遥控按钮
a.是否无线遥控
b.项炼会否构成危险
c.是否防水及防震
d.失灵时有没有其他方法启动警报
∙用户主机如何与控制中心联系
∙有没有免提听筒双向语言沟通功能
∙如何确保主机及遥控按钮的电源
∙整个系统是否由同一服务公司管理
∙控制中心是否24小时运作，其人手编制及电话线路的数目。如果控制中心出现系统或机件故障，是否有后备应变方案。
∙有没有到户服务包括：上门维修、换电池、教导操作、定期检查，以确保系统及机件运作正常等。
使用紧急召援系统须知
∙随身佩戴遥控按钮
使用者应紧记随身佩戴遥控按钮，以便一旦遇到突发事故，可以即时启动遥控按钮向紧急召援系统控制中心求助。
∙定期测试系统
使用者应定期在家中不同的位置测试自己的紧急召援系统遥控按钮及其他的配件是否有故障或失效，以免在发生事故时，才发现不能使用，导致慌惶失措和得不到即时的紧急支援服务。
∙不要拔去插头
使用者应记紧在任何时间，包括出门远行，均不要拔去紧急召援系统的电源插头，否则紧急召援系统主机会自动向控制中心显示长者家中停电，妨碍控制中心的正常运作。
使用服务或签立合约- 醒目提示
∙社会福利署没有与任何服务供应机构合作，亦不会安排职员推销紧急召援系统服务。
∙在同意使用紧急召援系统前，应先了解清楚提供服务的机构性质、服务包括的内容、是否需签订固定期限的合约及收费等。
∙避免透过电话承诺使用服务，宜先取得书面合约及服务资料细阅。
∙在取得服务的书面资料及使用条款后，可与家人或负责的社工商量，及向正使用有关的系统的亲友查询系统的服务质素，切勿仓卒下决定。
经济援助
符合下列资格的人士，可向社会福利署申请经济援助以安装紧急召援系统：
(一)领取综合社会保障援助（综援）；以及
(二)属单身人士，或与家人同住但乏人妥善照顾
（例如其他家庭成员为病人或属弱能人士）；以及
(三)符合下列其中一项条件：
a.65岁或以上；
b.介乎60至64岁，经公共医疗机构医生证实伤残程度超过百分之五十，
或所患病症有可能对生命构成威胁，因而需要他人即时援助。
符合资格的综援受助人，请在购买紧急召援系统前，先向所属社会保障办事处查询，以确保申请手续顺利进行。
此外，房屋署和香港房屋协会均设有特别津贴供合资格长者申请，以支付使用紧急召援系统的费用，详情请联络：
●公共屋邨住户- 各公共屋邨办事处或致电2712 2712
●居于香港房屋协会单位的住户- 各屋邨办事处/ 屋苑管理处或致电2882
1717
What is Emergency Alarm System?
Emergency Alarm System (EAS) is a support service for individuals in need, such as the elderly. EAS, in general, operates in the following three steps:
●In emergency situation when you need help at home, you can press the remote trigger
of the portable EAS or the alarm button of the base unit;
●Your emergency call as activated by the base unit will be connected to a 24-hour call
centre; and
●Upon confirmation of the clien t’s identity, the control centre will take proper action
to ensure that speedy and appropriate assistance will be offered to the client.
When you are choosing amongst different EAS products, you should understand and try to operate them personally. You should also ask for additional information about the product and service from th
e service provider, such as:
●if the base unit and other equipment (including accessories) comply with the
requirements of the telecommunications standards in Hong Kong (if a certificate of compliance issued by the Communications Authority (CA) or a certificate issued by an accreditation body can be provided);
●if the base unit is compatible with the local fixed telephone network (if the type of
compatible network and relevant information can be provided);
abcc式的成语●if the telephone line to be used for connecting the base unit is provided with backup
power supply for the concerned equipment by the telecommunications operator, and whether or not such provision complies with the relevant guidelines and codes of practice issued by CA;
●if a specified telecommunications operator is required; and
网络工程师试题●if the equipment complies with the requirements of the Electrical Products (Safety)
Regulation.
You may also enquire if the design of the product is consumer-friendly in the following aspects:
●Button of the remote trigger
a. if it is a wireless remote control device;
b. if the neck band will be susceptible to dangers;
c. if it is waterproof and drop proof; and
d. if alternative methods to activate the alarm are available in case of failur
e.
●How the user of the base unit can communicate with the control centre
●Availability of two-way communication function with hands-free voice function
●How to ensure power supply to the base unit and remote trigger
●If the entire system is managed by the same service provider
●If the system is supported by a 24-hour control centre, and the manpower and number
of telephone lines of the control centre, availability of backup/contingency solution in case of system or mechanical failure of the control centre
●Provision of door-to-door service, including on-site maintenance, battery change,
永泰青云山operation teaching and regular checks, etc, in order to ensure that the system and mechanical operation are normal
Notes on Using EAS
●Wear the portable remote trigger
Users should wear the portable remote trigger so that they can call the EAS control centre for help in case of emergency by pressing the alarm button instantly.
●Conduct regular checks of the system
Users should check the alarm button of the remote trigger and other accessories of EAS regularly at different parts of their home to ensure if there is any malfunction or failure of the system. Users can thus save the hassle and panic and receive urgent
support services by ensuring that their device is functional under an emergency situation.
●Never unplug the device
Users are reminded not to disconnect EAS from the power source at any time, not even when they are to leave for a long trip. Otherwise, the control centre will be automatically alerted by the base unit of EAS of a power failure at the client’s home, causing disturbance to its normal operation.
Smart Tips on Using the Service and Signing Contracts
●The Social Welfare Department (SWD) is not in collaboration with any service
provider, neither will it arrange for any staff to promote EAS service.
九上英语单词●Before making any agreement on the use of EAS, it is important to understand
clearly the nature of the service provider, details of the services to be provided, whether it is required to enter into any contract for a fixed term and fees, etc.
●Instead of committing to the use of any service on the phone, it is preferable to obtain
a copy of the written contract and service brief to read carefully beforehand.
●After obtaining the written information and terms of use of the service, it is advisable
to discuss with your family or social worker, or ask your friends and relatives who are using the service for feedback on the service quality before making a well-informed decision on whether to use a particular EAS. Never jump to a decision without careful consideration.
Financial Assistance
The eligibility criteria for financial assistance from SWD for installation of EAS are as follows:
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