商务英语写作
在英语商务写作中，面对客户的投诉时，你会如何分析对方的书信?下面是店铺给大家整理了商务英语投诉信范文，供大家参阅!
商务英语投诉信1
Dear Sir,
I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long?route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.
Where we stopped was nowhere near a village. Up until 8 o’clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around , t
he driver came to wake us up—the bus had been fixed!
I suggest that you look into this matter immediately and deal with it quickly and properly.
Looking forward to your reply.
Yours,
Li Ming
商务英语投诉信2
Dear Sir,
The television I ordered from your store arrived on time last Friday, but only three days later I found it could not work properly.
On Tuesday evening, when I turned on the television, I was surprised to find that it became a black?and?white television—all of the other colors were simply gone. What made matters
worse, the remote control was also out of order. I dialed your service number for several times, but the line was always busy.
This problem has affected our normal life. Can you get it repaired as soon as possible? Thank you for your consideration.
I am looking forward to your early reply.
Yours faithfully,
Li Ming
商务英语投诉信3
For Poor Performance on a Service Contract (由于服务质量差而抱怨)
Dear Mr .Weidner 。
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation， service is improved for a short time， and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows ：According to the contract， all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned， the job is less than satisfactory.
2. Carpets： The carpets should be vacuumed after each workday. Although your service people do show up each day ， their efforts can only be described as careless.
3.Miscellaneous： I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures， lavatories and ash trays， for example.
I call your attention to paragraph 7 in the contract， Mr.Weidner， in which the provisions for revocation of the contract are described. I do not like to consider such a possibility， but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.
Yours faithfully，XXX
亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提高，但不久又退回到原先的水平。
在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，也许需要参考我们的合同。
1. 窗户：遵照合同，每月清洗所有窗户一次。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。
2. 地毯：每个工作日之后，应对地毯真空吸尘。尽管贵方服务人员每天露面，但工作很不仔细。
3. 各种事务：我可列举许多令人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。
韦德罗先生，请您注意我们合同的第7段，有关终止合同的说明。我本人并不想考虑这种可能，但您必须书面保证履行合同中的所有条款。
我很愿意同您再次会晤，讨论相关情况。我向您保证，这件事对我来说非常的重要。
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