I. Complete the letters with the words given. (10 points)
requests, appreciate, overdue, appoint, confidential, remain, further to, explanation,regarding, confidence
(1)
Dear Ms. Waif
1 your letter of 26 April, I am happy to provide the information you requested 2 Arnold Stevens, with the understanding that this information will be kept 3 . I can recommend Mr. Stevens with every 4 . He has been a stock c!erk and then a sales assistant in my store since September 1996. He has always been willing to work odd hours, including weekends and holidays, and has proven to be a hardworking and trustworthy employee.
If you were to 5 Mr. Stevens to the post, we should find it very difficult to replace him. However, we 6 that it may be time for Mr. Stevens to move on. Sincerely yours
(2)
Dear Sir
We are very much surprised that we have received no reply to the further letter we sent you on 28th July regarding the long 7 payment of $ 95.67 on your account. Our relations in the past have always been good. Even so, we cannot allow the amount to 8 unpaid indefinitely, and as we have received no replies to any of our several 9 for payment, we are now reluctantly compelled to have recourse to law, unless the amount due is paid or a satisfactory 10 received by the end of this month.
Yours faithfully
Ⅱ. Choose the best answer for each question. (10 points)
11. I am writing to find out the facts __ to your recent insurance claim.
a. be related b. relate
c. relating
12. Please examine the matter and send us the __ of the missing three boxes by air
parcel.
a. payment b. replacement
c. adjustment
13. It is essential that our suppliers __ both competitive in terms of price, and
extremely reliable.
a. be b. woutd be
c. will be
14. With regard to the loss in weight, we are enclosing a surveyor's report in order to prove
to you that the loss __ only __ in transit.
a. could.,'oceur h. could..,have occurred
c. can".occur
15. We are sorry to have to complain of the quality of the shipment of wheat, but it is far
__ the sample you sent us.
a. superior to b. inferior to
c. prior to
16. The policy __ and should reach you by the end of next month.
a. is being prepared b. is being preparing
c. is preparing
17. __ that you no longer require our services was a great disappointment to me.
a. to learn b. Learning
c. Have learned
18. Marityn had to leave for Mexico City;_____, she will not be available for next week's
meeting.
a. consequently b. nevertheless
c. moreover
19. I am afraid customers are expected to check that goods are satisfactory on ____
a. shipment b. dispatch
c. delivery
20. __ your urgent need of the goods, we have decided to accept your order despite the
current tight supply position.
a. In terms of b. In spite of
c. In view of
III. Match (10 points)
A. In the following, 21- 25 describe the problems, and a--e give the solutions. Please match them.
21. Recently, you have started to deliver later than agreed. This results in our failing to meet our own deadlines.
22. Having checked with our suppliers, it is clear that they mistakenly sent us a consignment of faulty disks.
23. Bale 3 doesn't appear to have been packed in waterproof material and has become very sodden in transit.
24. We are willing to accept the goods sent if you are able to make a substantial reduction in the price.
商务英语写作
25. I cannot possibly use the camera you sent me because it has problems working.
a. We are asking our Agents to inspect this bale, and, subject to their reports, we will replace the unsaleable part.
b. I shall arrange for a replacement to be sent to you immediately, and would be grateful if you could return the faulty camera.
c. I can assure you that we are currently considering switching transport company to avoid this type of error occurring again.
d. With this in mind, we are more than happy to replace the faulty disks.
e. We appreciate your offer to keep the goods wrongly delivered, and we are ready to allow 14% off the invoice price.
B. Choose from f--j to match 26--30.
26. Could you send us a price list regarding your chromium plated domestic products?
27. I appreciate your advice on some problems we are experiencing with the equipment we ordered from you 3 months ago.
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