《商务英语写作》期末复习资料
一．商务写作基础知识简答题
1.商业书信一般由信头（opening）、正文（body）和信尾（closing）三部分组成，那么信头部分一般包含哪些内容？
2.收信人地址一般包括什么内容？ 请编写一个收信人地址来举例说明
3.商业信函如果超过一页，第二页开始的随后各页应注明什么？
4.宽式标点和严式标点的区别，请举例说明。
5.根据所给例子分析地址的构成。 例子：； ;
6.什么是enclosure(附件)？一般可以采用什么方法表示信函中还有附件？
7.商业书信一般由信头（opening）、正文（body）和信尾（closing）三部分组成，那么信头部分一般包含哪些内容？
8.写信日期：12/06/2011是指哪一天？ 美国和英国日期的写法有什么区别？
9.cc是什么意思？ bcc是什么意思？两者的区别。
10.长篇业务报告的结构包括引言、报告正文、补充说明。请具体说明各部分的具体内容。
二、商务信函类型判断：根据所给的句子，判断其所属的商务信函的类型：查询信、复查询信、销售信、订购信、催款信、付款信、投诉信、复投诉信、求职信、社交信。
1.Could you please send me a catalogue of your office equipment range?
2.Would you like to know which toothpaste most dentists use?
3.Further to my letter of 2 July in which I requested that you pay the outstanding sum of S$3750 to our account, I was disappointed to discover yesterday that we have still not received a cheque from you fro the overdue amount.
4.Enclosed please find our cheque to the sum of HK$55,200 in full settlement of this invoice.
5.Thank you for your fax dated 25 March requesting the above mentioned report on the retail industry in the USA. I take great pleasure in enclosing details of this report.
6.We agree to your quoted prices, as stated above, and anticipate receiving the goods on or before 10 October.
7.I should like you to replace these faulty disks with fully-functioning Grade ‘A’ disks within the next week.
8.We take all our customers’ comments seriously. With this in mind, we are more than happy to make special arrangements to have your order ( no. 735228) delivered in the next three days.
9.I should like to apply for the position of Senior Secretary at your company that was advertised in the Classified Section of the Business Post on 7 December.
10.I was really delighted to hear that you have been elected to the Board of Directors at Aston Engineering. Let me among the first to congratulate you.
11.I should appreciate further details about the camera you advised in Practical Photographer.
12.In independent tests, the CX2 showed that it was up to twice as reliable as other leading brands.
13.If you are experiencing difficulties with our payment scheme, please come to our gallery and discuss the matter.
14.I am enclosing a cheque for S$3750 to clear the outstanding balance of my account with Jamboree Art Gallery.
15.Thank you for your letter of 30 November requesting a quotation fro the proposed refurbish of your refectory and office furniture.
16.Please arrange to send us the following books for an exhibition which we are arranging of the work of contemporary Hong Kong photographers.
17.I am afraid I really must complain about the quality of these machines. You appear to have supplied us with a product which falls far below the standard our customers expect.
18.I refer to your letter of 27 March 2011 regarding the standard of the VCRs we supplied to you recently. Thank you for bringing this matter to our attention.
19.I enclose my resume and look forward to having the opportunity to answer any questions you may have regarding my application.
20.I take great pleasure in inviting you to an exclusive exhibition of the works of the Mexican sculptor, Joachim Paz.
三、信函翻译
书上的信函翻译，重点复习
P10 Subject: Integrated Circuit Boards
P71 Forthcoming cultural and educational events
四、写作
Section A:
Requirements: Write a reply to the following letter. You should include all the necessary parts of a business letter and provide necessary information according to the original letter.
原信见P76
回复信件P92
Section B:
Write a letter for the following situation.
You have just received a letter pressing for overdue payment. Write a letter of payment to include the following particulars.
(1)Explain that payment was delayed because your accounting department made an oversight in making remittance.
(2)Inform the seller that the sum has been sent to him by Telegraphic Transfer today.
Section B:
Write a letter to order something from a foreign company. 商务英语写作Please include the following information:
(1)previous contact
(2)details about the items you ordered, such item number, quantity, color, size, unit price, total price, etc.
(3)time for delivery, payment terms and discount